ATM F.A.Q.'s


At which ATM machines may I use my IFCU ATM/Check Card?
What account transactions can I perform with my IFCU ATM/Check Card?
Are there any fees or charges?
What is my daily withdrawal limit?
What should I do if my card is lost or stolen?
How do I report a billing error?

At which ATM machines can I use my IFCU ATM/Check Card?

Once you have been approved, you may use your IFCU ATM/Check Card and PIN (Personal Identification Number) in automated teller machines of the Credit Union, Interlink, Visa Networks, Plus, and such other machines or facilities as the Credit Union may designate. Click here to find an ATM near you.
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What account transactions can I perform with my IFCU ATM/Check Card?

At the present time, you may use your card to:
Withdraw funds from your share and share draft accounts.
Transfer funds from your share and share draft accounts.
Obtain balance information for your share and share draft accounts.
Make POS (Point-of-Sale) transactions with your card and PIN to purchase goods or services at POS terminals that carry Plus, Interlink and Visa Network logo(s).
Purchase goods and services from participating merchants. You agree that you will not use your card for any transaction that is illegal under applicable federal, state, or local law.
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Are there any fees or charges?

There are certain fees and charges for electronic funds transfer services. From time to time, the fees may be changed. We will notify you as required by applicable law. If you use an ATM not operated by us, you may be charged a fee by the ATM operator and by any national, regional, or local network used in processing the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer). The ATM surcharge will be debited from your account if you elect to complete the transaction or continue with the balance inquiry.

We do not charge for any POS transactions at the present time.
Replacement card fee of $5.00 per card.
Non-sufficient funds fee of up to $25.00.
With a combined average accumulated balance of $1000.00 or more on all your accounts under one (1) membership number used with your ATM card, a member is permitted unlimited transactions on our ATMs, and 5 transactions per month on foreign machines without charge. All other transactions are $.75 each.
With a combined average accumulated balance of less than $1000.00 on all your accounts under one (1) membership number used with your ATM card, a member is permitted five (5) free transactions per month on our machines. All other transactions, both foreign and local are $.75 each. One (1) withdrawal is counted as one (1) transaction. A combined total of five (5) balance inquiries are counted as one (1) transaction. This means that individual fees for chargeable transactions are $.75 per charged withdrawal and $.15 per charged inquiry. A fee of 1% will be imposed on all international transactions, including purchases, cash withdrawals, cash advances and credits to your account. An international transaction is any transaction that you complete or a merchant completes on your card outside of the U.S.
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What is my daily withdrawal limit?

The following limitations on the frequency and amount of ATM transactions may apply:
You may withdraw up to a maximum of $259.00 in any one day, if there are sufficient funds in your account.
You may purchase up to a maximum of $250.00 from POS terminals per day, if there are sufficient funds in your account.
You may transfer up to the available balance in your accounts at the time of the transfer.
These limits could be raised upon request and approval basis.
See Section 2 in IFCU's ATM and Check Card Agreement and Disclosure for transfer limitations that may apply to these transactions.
The following limitations on the frequency and amount of IFCU VISA Check card transactions may apply:
You may withdraw up to a maximum of $509.00 in any one day from an ATM machine, if there are sufficient funds in your account.
You may purchase up to a maximum of $1500.00 from POS terminals per day, if there are sufficient funds in your account.
You may transfer up to the available balance in your accounts at the time of the transfer.
See Section 2 in IFCU's ATM and Check Card Agreement and Disclosure for transfer limitations that may apply to these transactions.
These limits could be raised upon request and approval.
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What should I do if my card is lost or stolen?

You are responsible for all Electronic Funds Transfer (EFT) transactions you authorize. If you permit someone else to use an EFT service, your card or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts. Tell us AT ONCE if you believe your card has been lost or stolen or if you believe someone has used your card or access code or otherwise accessed your accounts without your authority. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If a transaction was made with your card or card number without your permission and was either VISA ,Plus or Interlink transaction, you will have no liability for the transaction, unless you were grossly negligent in the handling of your account or card. For all other EFT transactions, including ATM transactions or if you were grossly negligent in the handling of your account or card, your liability for an unauthorized transaction is determined as follows.

If you tell us within two (2) business days you can lose no more than $50.00 if someone used your card without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your card, and we can prove we could have stopped someone from using your card without your permission if you had told us, you could lose as much as $500.00.

Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty (60) days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.

If you believe your card has been lost or stolen or that someone has transferred or may transfer money from your account without your permission,

1. Call:

(765) 771-8000 during business hours or
(866) 906-4127 after hours (to report lost or stolen cards only)

2. Fax:

(765) 447-3299

3. Write to:

Industrial Federal Credit Union
1115 Sagamore Parkway South
Lafayette, IN 47905
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How do I report a billing error?

In case of errors or questions about electronic funds transfers from your share and share draft accounts, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem appears.

1. Call:

(765) 771-8000 during business hours or
(866) 906-4127 after hours (to report lost or stolen cards only)

2. Fax:

(765) 447-3299

3. Write to:

Industrial Federal Credit Union
1115 Sagamore Parkway South
Lafayette, IN 47905

You will need to:
1.
Tell us your name and account number.
2.
Describe the electronic transfer you are unsure about, and explain as clearly as you can why you believe the Credit Union has made an error or why you need more information.
3.
Tell us the dollar amount of the suspected error.If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will tell you the results of our investigation within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45)** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)* business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. We will tell you the results within three (3) business days of completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.*If you give notice of an error within thirty (30) days after you make the first deposit to your account, we will have twenty (20) business days instead of ten (10) business days.**If you give notice of an error within thirty (30) days after you make the first deposit to your account, notice of an error involving a point of sale transaction, or notice of an error involving a transaction initiated outside the U.S. its possessions and territories, we will have ninety (90) days instead of forty-five (45) days to investigate.

*NOTE: If the error you assert is an unauthorized VISA transaction, other than a cash disbursement at an ATM, we will credit your account within five (5) business days unless we determine that the circumstances or your account history warrant a delay, in which case you will receive credit within ten (10) business days.

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