Perfect Teller - Online Banking F.A.Q.'s


How do I get started?
How do I change my password?
What are the system requirements?
How much does it cost?
How will Perfect Teller make money management easier for me?
Can I import my account information into Quicken?
What is the clock in the top right corner of the window for?
What should I do if I discover unauthorized transactions on my account?
How can I get assistance if I have questions?

How do I get started?

Before you can start using Perfect Teller, you must first call IFCU’s phone center at 765-771-8000 to receive a temporary password. Once you receive your temporary password, visit our website at www.ifcu.com,  select “Convenience Services” from the menu, and then select the Perfect Teller “Log-in” button.  Enter your Member Number and use your temporary password to log-in.  Once the Account Summary screen appears, you will see an option to “Change Your Password”.  Select that button and follow the steps from there.
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How do I change my password?

First sign-in to Perfect Teller using your current password.  Once the Account Summary screen is displayed, there is an option called “Change Password” found in the toolbar (right hand side of screen).  Select that option and simply follow the directions from there.
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What are the system requirements for using Perfect Teller?

You must have Windows 95 or above, and Internet access.
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How much does it cost?

Perfect Teller is a FREE service IFCU offers to benefit members.
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How will Perfect Teller make money management easier for me?

You can use Perfect Teller 24 hours a day, 7 days a week, 365 days a year.  It is 100% safe and your privacy is assured.  With Perfect Teller, you can:

Transfer funds to separate IFCU accounts.
View and print account histories.
View account information.
Make loan payments to IFCU loans.
View IFCU loan information.
View and print IFCU loan histories.
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Can I import my account information into Quicken?

You can export your account information in CSV, TXT and QIF (Quicken) formats.
When you click on an individual share or loan account, you will then be able to view more detailed information about your account history.  Your history can be sorted by any column header, including date (which allows you to reverse the date order before printing), transaction description (which groups all similar transactions together), and draft number (which groups all credits together, then all NON-DRAFT debits, and then all DRAFT debits in order, which is the preferred order for Quickens’ reconcile option). The history screen is re-sizable from normal size to full screen.
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What is the clock in the top right corner of the window for?

For security reasons, the Perfect Teller program allows you to sit idle for only five minutes before it disconnects you. Each time you perform some operation that requires information to be requested from the Credit Union's computer, it resets the timer back to five minutes. The timer then starts counting down to 0:00 at which time the program will "Time Out" and disconnect you. Of course, it always says 5:00 while you are not signed on.
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What should I do if I discover unauthorized transactions on my account?

If you think your statement is wrong, or if you need more information about a transfer on a statement, we must hear from you within 60 days after we have sent you the first statement on which the error appeared. You can contact by doing one of the following:
1. Call:
(765) 771-8000 or 1-888-564-4328 (Toll Free)
2. Fax:
(765) 447-3299
3. Write to:
Industrial Federal Credit Union
1115 Sagamore Parkway South
Lafayette, IN 47905

You will need to:
1.
Tell us your name and account number.
2.
Describe the error or the transfer you are unsure about.    
3.
Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will tell you the results of our investigation within 10 business days after we hear from you, and we will correct any error on our part promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or questions.

If we decide to do this, we will credit your account within 10 business days for the amount you think is in error. This will ensure your having the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint in writing, and we do not receive it within 10 business days, we may not credit your account.If we decide there was no error, we will send you a written explanation within three business days after finishing our investigation. If requested, we will provide copies of the documents used in our investigation.

How can I get assistance if I have questions?

Contact IFCU’s at (765) 771-8000.

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