Sybil F.A.Q.'s


How to Get Started
Report a Stolen PIN or Unauthorized Transfers
Quick Tips & Reminders
Download IFCU's Phone Menu

How do I get started?

1. Apply for your Sybil PIN#: Complete IFCU’s Sybil Application (click here to download), return it to any IFCU Branch or place it in a sealed envelope and mail to:
    Sybil: IFCU
1115 Sagamore Pkwy. S.
Lafayette, IN 47905
2. What can you do with Sybil: By using Sybil, IFCU’s automated telephone teller, you will have 24/7, FREE access to your account(s) just by using your touch-tone phone. Here are a few of the functions you can perform with Sybil:

 
Transfer between checking & savings
 
Verify account balance(s)
 
Verify latest transaction(s)
 
Pay VISA bill(s)
 
Pay loan(s)
 
Verify cleared check(s)

3. Using Sybil:  Each time you call Sybil, it will request you to key in your account number and Personal Identification Number (PIN). You choose the PIN when you apply and no one can access your account without that secret PIN.  Use six digits that are easy for you to remember.

Not only is Sybil safe and secure; it’s convenient and easy to use. You’ll be guided through every step!

 
1.
Dial Sybil 765-771-8000 Option 3 (Lafayette), or 1-888-564-4328 Option 3 (Toll Free).
 
2.
Sybil will greet you and ask for your account number.  Enter your 5 digit account number followed by “#.”
 
3.
Sybil will then ask for your 6-digit PIN. Enter your PIN followed by the “#” sign.
 
4.
Sybil will guide you through the menu options. A diagram of all of Sybil’s functions is available for your convenience (click here). Once you’re familiar with Sybil, you can simply use the codes without listening to the options.
 
5.
Remember, to end your call press “1”. 
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Report a stolen PIN or unauthorized transfers

If you believe your PIN has been stolen or used by an unauthorized person, you must report this to us at once. You may also want to change your PIN immediately by directly calling Sybil and making the change. Telephoning us is the best way to keep losses to a minimum. If you do not notify us immediately, you could lose substantial sums of money. If you notify us within two business days, and during that time someone uses your account without your permission, you can lose no more than $50.

If you do not notify us within two business days after you learn of the theft of your PIN, and we prove that we could have stopped someone from using your PIN without your permission if you had told us, you could lose as much as $500.

If your statement shows transfers that you did not make, notify us at once. If you do not notify us within 60 days after the statement was mailed to you, you may not get back money you lost after the 60 days if we can prove that if we had been notified we could have stopped someone from taking the money.

Call us immediately:
Call:
(765) 771-8000 or 1-888-564-4328 (Toll Free)
Business Hours:
Main Branch:
Monday - Friday: 8am - 6pm
Saturday: 9am - 12pm

>> Click here for other IFCU Branch Location Hours.
>> Click here for holiday hours.
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Quick Tips & Reminders

Always press “1” when you are finished with your transactions. If you don’t, Sybil waits 30 seconds before resetting and   incoming callers receive a busy signal.
When entering your account number, use only the first five digits.  Do not enter the security digit, which is located on your checks.
If you make an error, simply press “*” to return to the previous menu.
Do not share your PIN with anyone. If you suspect someone knows your PIN, immediately contact the credit union.
You can change your PIN with Sybil.
All transactions must be entered in even dollar amounts.  Example, $5.00 would be entered by pressing the “5” key followed by “#.”
All withdrawals will be mailed the next business day.
You can complete five transactions per phone call.
If Sybil pronounces your name incorrectly, come in to the credit union to have it corrected.

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