Phone Banking

Meet Sybil—Your Automated Telephone Teller

 

With Sybil and a phone, you have access to your credit union account 24 hours a day, every day of the year for free. To see which checks have cleared, obtain your account balance, transfer funds, make loan payments and more. PLUS! Give Sybil a call on your birthday for an extra special treat!

IFCU Automated Telephone Teller

 

Simply call one of the following phone numbers:

Lafayette: (765) 771-8000 Option 3

Toll Free: (888) 564-4328 Option 3

Quick Tips & Reminders about Sybil

  • Always press “1” when you are finished with your transactions. If you don’t, Sybil waits 30 seconds before resetting and incoming callers receive a busy signal.
  • When entering your account number, enter all numbers EXCEPT check digit.
  • If you make an error, simply press “*” to return to the previous menu.
  • Do not share your PIN with anyone. If you suspect someone knows your PIN, immediately contact the credit union.
  • You can change your PIN with Sybil.
  • All transactions must be entered in even dollar amounts.  Example, $5.00 would be entered by pressing the “5” key followed by “#.”
  • All withdrawals will be mailed the next business day.
  • You can complete five transactions per phone call.
  • If Sybil pronounces your name incorrectly, come in to the credit union to have it corrected.

If you have any questions don’t hesitate to visit one of our branches, or visit our Frequently Asked Questions page.

 

Please note: Before you can use Sybil, you must contact IFCU for your Sybil PIN. You can easily apply for your PIN by completing this application here.