Introducing our New Online and Mobile Banking Platform
On Monday, March 1, IFCU will be launching an all new, state-of-the-art Online and Mobile Banking platform. With multiple ways to pay and an enhanced feature to connect all your financial accounts, we’re making it easier than ever for you to control your money.
In keeping our commitment to provide efficient and advanced banking services, we are upgrading our core processing system on Monday, March 1, 2021.
This is an exciting change for you, as it will greatly improve your banking experience. The credit union's new and improved Online and Mobile Banking platform delivers a consistent look across all devices and provides clean simplified tools to manage all of your accounts. The new platform offers many options for customizing how you view your accounts.
Online Banking is your 24/7 online branch. With Online Banking, you can check balances, manage transfers, pay bills, set up text alerts, access mobile banking, make deposits, change your address and more!
View the following video for a short tutorial on the functions offered within Online Banking.
Gone are the days of multiple logins! Online Banking, Mobile Banking and Online Bill Pay will be accessed by one username and password. To combine our online services, all current Online Banking (Perfect Teller) members will be required to re-enroll using the this initial login information:
Username: Account Number
Password: IFCU(Last 4 of your SSN) i.e IFCU1234
New Online Banking members will be required to go through the full enrollment process online.
Online Bill Pay will now be accessed through your Online Banking with more user friendly features. There's no monthly fee, no minimum number of bills to pay and you can pay one or all of your bills. It's your choice. It's so quick and easy, once you try it, you'll never go back. Now with our IFCU Mobile App you can even pay bills from your mobile device! It's never been easier to pay bills. To avoid interruption of bill payments, please verify that all of your previous billers transferred into the new bill pay system.
If you've never enrolled in Online Banking, view the following video for a short tutorial on how to enroll yourself.
Mobile Banking is a free*, secure service that allows you to check account balances, transfer funds, make loan payments, deposit checks and pay bills from your mobile device! Members must first enroll in Online Banking before logging into the mobile app.
View the following video for a short tutorial on the functions offered within Mobile Banking.
Mobile Apps will be available in the Apple App Store and in the Google Play Store on March 1, 2021.
Mobile Text Alerts: Combine Mobile Banking with text alerts and you'll always be in control of your account. Do you want to know when your checking account drops below a certain amount? Or do you need a reminder to make a loan payment? No problem. You can set up your balance alerts and loan payment reminders today.
For more information or help setting up Mobile Banking contact IFCU today at (888) 564-4328 and we will be happy to assist you.
* You will be charged access rates depending on your carrier. Web access is needed to use Mobile Banking. Check with your service provider for details on specific fees and charges
How do I access the new Online Banking or Mobile App?
Login for Online Banking is on the top of our website. The new IFCU Mobile app is available for download from App Store and Google Play. Follow the prompts to install the app.
How do I log in to Online or Mobile Banking?
You will first have to enroll in Online Banking. Follow the steps through the enrollment process. After this is compete, you will just enter your username and password to log in.
Note: You will need to enroll in Online Banking before you can log into IFCU's Mobile Banking app.
Can I log into Mobile Banking using TouchID or FaceID?
Yes! If your Apple or Android device is compatible with Touch ID or Face ID, you may login with the technology after you enable it on Mobile Banking. At this time, it may only be used for one user at a time.
What is this two-factor authentication?
Two-factor authentication is an additional layer of security that uses a verification code that only a specific user has access to.
How will I receive the two-factor verification code?
The code will be delivered via the email address you provide.
What do I do if I forgot my password?
Our Online Banking has a feature allowing you to click on “Forgot Password” on the login screen of Online Banking. After you click on “Forgot Password,” you’ll be asked for your Online Banking username. Enter your username and click Submit. Then enter the e-mail address that is associated with your IFCU account. You’ll get a temporary password at that e-mail address that you can use to re-establish access to Online Banking.
How do I log off of the Mobile App?
Simply close the app after use.
Will the Mobile App stay open on my mobile device if I don't close it?
Yes, but as a security measure you must re-confirm your sign-in by fingerprint authentication, FaceID, or a 4-digit passcode after a period of inactivity or any time you switch to other apps or functions on your device.
Online Banking will automatically sign you out after a period of inactivity.
How does the Mobile App secure my data?
Whether the Mobile App is closed or not, your data is encrypted on the device and cannot be intercepted while using any network.
As is common practice in Fintech today, all communication between the Mobile App and your device is encrypted locally and sent over TLS 1.2+. This means that all user-entered data—including personal identifiable information—is encrypted before it ever leaves the user’s device.
A user’s device stores a lot of sensitive information. To lessen the likelihood of that information being compromised in the event of a lost or stolen device, the Mobile App encrypts device-held data at rest—that is, the data is rendered unreadable even when it’s not moving across a network. Additionally, all personal identifiable information that is stored on the app's servers is encrypted and adheres to industry standards regarding limitations on who has access to that information.
Will my transaction history transfer to the new Online and Mobile Banking platform?
No. The new Online and Mobile Banking platform will not transfer transaction history prior to Friday, February 26, 2021.
Note: We recommend that you download or print your last 6 months of statements.
How can I make it easier to distinguish between my different accounts?
You can add Account Nicknames to help differentiate between your accounts. Log into Online Banking and click on the three vertical dots to the right of your account names to edit them. If you have multiple accounts set up, you’ll need to log in to each account separately to nickname the accounts.
Will I be able to access Online or Mobile Banking during conversion?
No. Online and Mobile Banking will be unavailable from approximately 7:00 pm on Friday, February 26 until the new online banking platform goes live on Monday, March 1.
A note about the new Online and Mobile Banking platform: The new Online and Mobile Banking platform will be accessible on Monday, March 1. The new IFCU Mobile Banking app will be available for download and installation from App Store and Google Play on Monday, March 1. All users will need to enroll as a first-time user and follow the prompts to set up new credentials the first time they log in to either Online Banking or the new Mobile Banking app.
Will I be able to make a Mobile Deposit?
Yes. Mobile Deposit will be available on Monday, March 1, when the new Mobile Banking platform goes live.
Will I be able to access Online Bill Pay?
Online Bill Pay will be available in Online and Mobile Banking on Monday, March 1.
What should I do if I have questions?
If you have questions, please call 888-564-4328.