Fraud Alert: NCUA "vishing" scam is reported in Indiana
The League has learned that a scam identified by the NCUA has been reported in Indiana. The scam uses the agency's name in an attempt to obtain personal financial information. Credit union members from around the country have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information. The Indiana calls have been made to cell phone numbers, and the caller ID shows just three digits — 543.
Action to take: Anyone contacted by this so-called "vishing" (voice-based phishing) scheme should immediately contact NCUA's Consumer Assistance Center Hotline at (800) 755-1030 or by email at firstname.lastname@example.org to report the scam. Operators answer calls Monday — Friday between 8:00 a.m. and 5:00 p.m. Eastern Time.
Members have received text messages informing them of fraud on their cards and for them to call the number listed in the message. These are fraud messages. DO NOT CALL THE NUMBER. If you or someone you know has called the number and put in a 16 digit card number, PLEASE CALL US IMMEDIATELY. Thank you and we apologize for the inconvenience.
Online Bill Pay Alert:
There is a fraud letter going around. It reads something like this, “Our records show that your password was recently changed for your bill payment service. For your protection we are writing you to verify that you authorized this change please call (888) 860-6203.”
Our online bill pay service will not send letters out like this. They may send collection letters, but not a letter regarding a password change. And they always send correspondence via e-mail not paper in an effort to enhance the “Go Green” movement.
Due to high fraud activity, IFCU has blocked transactions on DEBIT CARDS ONLY in the following states: New York, Maryland, North Carolina, and California. If you are traveling to any of these states, please let Card Services know your travel dates by calling 765-771-8000. IFCU monitors accounts in these states on a weekly basis.
We are also blocking ALL transactions in the country of France. Please contact IFCU Card Services at (765) 771-8000 or (888) 564-4328 (toll free) to receive more detailed information before traveling to this location.
If you have any questions about any of these fraud warnings, please contact IFCU at (765) 771-8000 or toll free at (888) 564-4328.